Kyosk Digital Services Limited

Position: Demand & Supply Planner

Reports to: Operations Director 

Role Profile

The role covers the areas of Distribution Requirement Planning (DRP) and/or Supply Network Planning (SNP) and/or Inter-Market Supply (IMS)

To manage the Supply Network of the assigned area of the business by replenishing each dispatch point to meet customer service objectives whilst maintaining optimal stock cover that also takes into account the distribution costs.

Share experience and contribute to increase knowledge & capabilities in own area of expertise, within and/or outside own category/market in the Group.

Key Responsibilities:

Supply planning: 

• Analyze net dispatch requirements and prepare/maintain a coordinated set of supply and deployment plans of finished goods in order to meet customer demand within min/max stock corridors, whilst minimizing the total delivered costs, taking into account the network complexity and the supply constraints.

• Provide visibility to the warehouse, dispatch and purchasing teams on medium/long term horizons to prepare the price negotiations (purchasing teams) and capacity booking/planning

• Ensure smooth implementation of promotional activities and new product launches protecting COF and minimizing write off

Load planning: 

• Plan and optimize mixed loads taking into account warehouse/demand/transportation constraints

Inventory Management:

• Balance the need for product availability versus the need to minimize costs of inventory to ensure optimum stocks of the right material in the right location and with the required freshness

• Establish and revise regularly the stock policies for Finished Goods for all stock locations, together with purchasing and warehouse teams. Pro-actively look for solutions in case of deviations.  

• Exceptions management.  

• Monitor requirements evolution and determine key issues with volume variance that may impact supply and highlight them to Purchasing and Are managers.

• Provide visibility on future supply issue or constraint and support decision making by providing simulated alternative supply scenarios that balance available capacity and demand.

• Challenge purchasing managers and suppliers on regular basis to drive optimum FG inventory required freshness level. 

• Challenge and support Demand Planner to improve Demand Planning Accuracy

• Effectively communicate relevant information highlighting all supply issues, detailing impacts of proposed actions and related tradeoffs and ensuring that actions and Supply Plans are realistic and achievable in accordance with the Business Planning process and the long-term Supply schedule.  

• Review and maintain all relevant master data

• Ensure proper Event Management related SNP visibility (new product launches, discontinuations etc.) 

• Contribute and/or drive to key meeting & reviews as required (Demand Supply Reconciliation, etc..). Support and/or drive VMI initiatives  

• Engage proactively with peer Planners to share best practices, liaise with demand planners and purchasing managers to drive continuous improvement and improve ways of working and efficiency.  

• Train and support junior supply planners, as needed

• Develop, revise and update relevant training and learning material, as needed

• Act as a super user and/or expert in different forums (networks, workplace groups...) within own category/market and with other categories/markets/zones

Measurements / Performance Indicators

All measures and KPIs are applicable for both market and country supply.

• Achievement of targeted Out of Stock/Stock Availability Level (from PR for all receiving locations in scope)

• Accuracy of the plans on the medium/long term horizons, additional costs due to inaccurate planning

• Achievement of Dispatch Schedule attainment   

• Stock covers within agreed policy, Stock cover ex Origin, Stock service level

• Achievement of Freshness targets (freshness of shipment and freshness of inventory)

• Regular monitoring of Leadtime (total lead time and components)

Contributes to:

- KPI 

• Out of stock

• Slob reduction 

• Days Between supply targets

• Planned & Unplanned stock outs

• BCP plans  

• Communication to stakeholders (e.g. Demand planner) on all the major exceptions impacting business (e.g. Demand Supply Reconciliation meeting outputs)  

• Master data Accuracy

Critical Experiences

At least 5 years of relevant operational experience in one or several of the following areas:

• Factory planning, FG Planning

• MS, Import/Export, Vendor management supply call off   scheduling

• Other Supply Planning positions such as Manufacturing Production Planning & Control (MPS) or Manufacturing Production Scheduling (DPS)

• Supply Chain development

• Helpful to have had exposure in Customer Service / Customer Facing Supply Chain

• Certification in APICS/CPIM will be an asset to the role

About the Company:

At Kyosk.App we take immense pride in our role as a Business to Business Technology Platform. We are dedicated to bridging the gap in digital distribution to middle and low-income communities, including smallholder farmers. Our platform is truly product and service agnostic, empowering companies to connect with these communities through local retail outlets.

Today, we are thrilled to share that we serve a thriving community of over 250,000 Retailers on our Platform. We leverage the small retail outlets as a channel to connect with these communities by providing a seamless and direct link between suppliers, traditional retailers as well as farmers and local eateries. Across Africa over 60% of retail trade flows through these small outlets commonly referred to as kiosks. We are on a mission to provide them with an extensive range of high-quality products, all delivered reliably to their doorsteps at fair market prices.

We also help manufacturers and farmers expand their network and product range by providing last mile deliveries to hard-to reach communities as well as data for better demand and business planning.

The platform does not only support product distribution but also helps service providers such as financial institutions to reach and provide their services (for example credit, savings and insurance) to the communities via our network of small retail outlet - Kiosks. Kyosk is present in over 40 territories across Kenya, Tanzania, Uganda and Nigeria.