Fulfillment Manager

Dar es Salaam, Dar es Salam, Tanzania | Fulfilment | Full-time

Apply by: June 1, 2024

Role Profile

Responsible for ensuring the efficient management and control of the Warehousing Operation and customer service delivery, whilst achieving agreed budgetary and service levels. Organizing the safe and efficient receipt and storage of warehouse inventory to feed business operations and customer demand. The role holder also manages all matters related to logistics, including overseeing the movement and distribution of stock in the organization and overseeing fleet logistics and monitoring including all aspects of costs and profits.


Key Responsibilities:

       Strategic execution: Lead the creation and implementation of best practice warehouse vision, strategy, policies, processes, and procedures to aid and improve operational performance. Cascade the warehouse strategy to the warehouse teams and ensure adoption. Directs the creation of warehouse SOP including best practice adoption and oversees its implementation and adoption in the business.

       Strategic delivery: Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes, and procedures to aid and improve operational performance. Interpret trends, analyses, and review data to provide meaningful logistics data to others in the organization to aid customer service, and cost improvements and advise business decisions.

       Operational Delivery: Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements. Monitor quality, quantity, delivery times, and transport costs and advise the business on how the same can be improved based on best practices. Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities. Preparation of annual budgets and periodic reports on operating costs, purchase or lease of vehicles and equipment, and control over maintenance.

       Order fulfillment: Ensure integrity, and inventory accuracy and manage stock movements during delivery with the help of direct reports. Ensure that the customer orders are delivered On Time and In Full (OTIF) including enforcement of Mpesa payment during delivery. Oversee the delivery model based on route plans, number of customers on the route and quantity of orders. Ensure transport needs are met on time and efficiently manage with sound transport need scheduling so that operational and programmatic activities run smoothly.

       Policy Management: Lead the creation and implementation of best practice logistics principles, policies and processes across the organization to improve operational and financial performance. Drive adherence to the SOPs ensuring compliance and adherence.

       Inventory management: Monitor and advise the management on the inventory levels and inherent risks. Collaborate with purchasing and commercial teams to ensure an aligned supply of goods to the warehouses to drive optimal FIG covers and No avoidable OOS. Coordinate with the finance team to undertake frequent stock/cycle counts ensuring 100% accuracy of the system and physical inventory at all times. Supervise the proper handling of products and supplies in the warehouse with respect to inventories and shipments. Keep track of slow-moving and obsolete stock and advise the management on the best way forward for these goods.

       Operational Efficiency: Guarantee all warehouses operate at peak efficiency ensuring little to no stock loss to damages and expiries whilst fulfilling operational and customer demand. Review the value stream mapping for all the warehouse processes to weed out non-value-adding processes and strengthen existing processes. Develop and implement initiatives to achieve business results, and drive continuous Improvement/ Process mapping to realize operational efficiency.

       Order processing management: Supervise order processing processes in the warehouses ensuring that the processes are done in accordance with the laid down processes and procedures. Ensure that the teams follow the SOPs to the letter when processing orders including adherence to FIFO and FEFO.

       3rd Party Service Provider management: Negotiate rates and contracts with transportation and logistics providers engaged by the company. Lead the management of these 3PL providers including acting as the point of contact to ensure proper service delivery and timely fulfillment of customer deliveries. Monitor service delivery of these providers against the agreed performance criteria and ensure carrier compliance with company policies or procedures for product transit or delivery.

       Compliance & Risk Management: Formulate and ensure adherence to inventory management policy in line with the business policies and strategy. Lead the formulation of warehouse management operational SOPs for the business and ensure compliance. Create and implement best practice warehousing principles, policies, and processes.

       Fleet Management: Coordinate with 3PL providers and Dispatch Supervisors to ensure proper maintenance of the fleet, ensure efficient utilization of available vehicles and any other transport resources; monitor associated running costs, ensuring they are maintained within a reasonable range at all times. Oversee vehicle insurance policies are renewed, any accidents are reported and claims are processed on time and efficiently. Direct the development and implementation of fleet administration standards and vehicle operating policies.

       Performance Management: Establishes and monitors overall warehouse performance to drive the achievement of established objectives, goals, and standards. Drive a high-performance culture within the team by conducting frequent one on one meetings, monthly performance appraisals, and employee engagement to ensure delivery of the Warehousing targets.

       People Management: Manage, coach, and develop a high-performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements. Set departmental objectives/KPIs and review and assess ongoing performance of direct reports against these targets.

       Health & Safety Management: Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times. Maintain and utilize safety practices by correcting unsafe acts, inspections and warehouse safety programs. Ensure OSHA certificates are renewed and annual safety audits are done.


Minimum Requirements & Key Skills:

       A bachelor’s degree in supply chain or related field;

       A master’s degree and relevant professional qualification (s) will be an added advantage;

       A minimum of 5- 6 years experience in a warehousing environment with at least 2 years of management experience;

       Proper knowledge of inventory and supply chain management with previous experience in inventory control;

       Expertise in warehouse management procedures and best practices;

       Proficiency in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;

       Demonstrable experience of running several warehouses, preferably in the FMCG, Retail, or Manufacturing industry;

       Full understanding of the requirements of running a warehouse, such as health and safety and security requirements;

       Proven ability to implement process improvement initiatives;

       Strong knowledge of warehousing Key Performance Indicators (KPIs);

Competencies & Skills

       Strategic Orientation;

       Operational Excellence;

       Technical Understanding;

       Drive for Results;

       People Management & Development;

       Planning & Organization Skills;

       Problem-Solving Skills;

       Tech Savvy.

About the Company:

Kyosk Digital Services Limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform – Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs. With a global presence in Africa (Kenya, Uganda, Tanzania, Nigeria, Egypt & South Africa) and Europe (France & Germany) Kyosk is quickly expanding to various new markets.

If you want to become a business leader in the emerging digital technology space and join a rapidly growing company of passionate and determined individuals with a singular will to win, Kyosk Digital is the organization for you.